Information We Collect

When you interact with our platform, we collect certain information to provide and improve our services. Here's what we gather and why it matters:

• Personal identifiers like your name, email address, and phone number when you register or contact us
• Business information including company name, industry sector, and financial data you choose to upload for analysis
• Usage data such as pages visited, features accessed, and time spent on our platform
• Technical information including IP address, browser type, device information, and operating system
• Communication records of your interactions with our support team or educational resources

Voluntary Information Sharing

Most information we collect comes directly from you. You decide what financial data to upload for analysis. You choose whether to participate in surveys or provide feedback. The more you share, the better we can tailor our services to your needs—but it's always your choice.

How We Use Your Information

Your data serves specific purposes related to delivering and improving our financial analysis services. We don't sell your information to third parties, and we don't use it for unrelated marketing purposes.

Under Malaysian law, we process your personal data based on legitimate interests, contractual necessity, or your explicit consent. You'll always know when we need your permission for specific data uses.

Data Storage and Security

Protecting your financial data is fundamental to our service. We implement multiple layers of security to keep your information safe from unauthorized access, loss, or misuse.

Security Measures

• End-to-end encryption for data transmission between your device and our servers
• Secure cloud storage with regular backups maintained in geographically distributed data centers
• Multi-factor authentication options to protect account access
• Regular security audits and vulnerability assessments conducted by third-party experts
• Employee access controls limiting data exposure to authorized personnel only
• Automated threat detection systems monitoring for suspicious activity

Our servers are located in secure facilities with physical access controls. While we take reasonable precautions, no internet transmission is completely secure. We encourage you to use strong passwords and keep your login credentials confidential.

Your Rights and Choices

Malaysian data protection law gives you significant control over your personal information. Here's what you can do:

We respond to access requests within 21 days as required by Malaysian PDPA. There's no charge for most requests, though we may apply reasonable fees for excessive or repetitive requests that require disproportionate effort.

Opting Out of Communications

You can unsubscribe from marketing emails using the link at the bottom of any message. We'll still send essential service notifications related to your account, security alerts, and legally required communications.

Information Sharing and Disclosure

We don't sell your personal information. Period. However, we do share data in limited circumstances necessary to operate our service:

Service Providers

We work with carefully selected third-party companies that help us deliver our services—cloud hosting providers, payment processors, customer support tools, and analytics platforms. These partners are bound by strict confidentiality agreements and can only use your data for purposes we specify. They're not allowed to use your information for their own business purposes.

Legal Requirements

We may disclose your information when required by Malaysian law, court order, or government regulation. This includes complying with valid legal processes, protecting against fraud, enforcing our terms of service, or responding to emergencies involving personal safety.

Business Transfers

If UltraTech Panel merges with another company or is acquired, your personal information may transfer to the new entity. We'd notify you before any transfer and explain how the new privacy practices might differ from this policy.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to remember your preferences, analyze usage patterns, and improve functionality. Here's what you should know:

• Essential Cookies: Required for basic platform functionality like maintaining your login session and remembering your language preferences. These can't be disabled without affecting core features.
• Analytics Cookies: Help us understand how users interact with our platform so we can improve the experience. These track pages visited, features used, and time spent on different sections.
• Preference Cookies: Remember your settings and customization choices to personalize your experience across sessions.

You can control cookie preferences through your browser settings. Disabling certain cookies may limit some platform features. We don't use cookies for targeted advertising or track your activity across other websites.

Children's Privacy

Our services are designed for business users and not intended for individuals under 18 years old. We don't knowingly collect personal information from minors. If we discover we've inadvertently gathered data from someone under 18, we'll delete it promptly. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

Policy Updates

We update this privacy policy occasionally to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you via email or through a prominent notice on our platform at least 30 days before the changes take effect.

The "Last Updated" date at the top shows when we most recently revised this policy. Continuing to use our services after changes become effective means you accept the updated terms. If you disagree with modifications, you can close your account before the changes take effect.

We maintain archived versions of previous policies. If you'd like to review earlier versions or understand what changed between updates, contact our privacy team.